Privacy Policy
Introduction
At Aeranking ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Brand Visibility, Monitoring & Content Intelligence Platform.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Information You Provide
We collect information that you voluntarily provide when using our services, including:
- Account Information: Name, email address, company name, and password when you create an account
- Brand Information: Brand names, website URLs, and descriptions you add for monitoring
- Payment Information: Billing address and payment details processed through our secure payment provider (Stripe)
- Communications: Information you provide when contacting our support team
Information Collected Automatically
When you use our platform, we automatically collect certain information, including:
- Usage Data: Pages visited, features used, and actions taken within the platform
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, and referring URLs
- Cookies and Tracking: Information collected through cookies and similar technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and send related information
- To send you technical notices, updates, and support messages
- To respond to your comments, questions, and customer service requests
- To monitor and analyze trends, usage, and activities
- To detect, investigate, and prevent fraudulent transactions and other illegal activities
- To personalize and improve your experience
- To send promotional communications (with your consent)
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics)
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share your information
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt out of marketing communications
To exercise these rights, please contact us using the information provided below.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: